Analysis and improvement of your service management
The service you offer to your customers is the key to the success of your customer management and therefore the success of your company.
We will gladly help you to analyse your previous service management and to develop and implement optimization potentials.
The following are some services we evaluate, for instance in your customer service center:
- Service levels
- Processes / structures
- Workflows between the relevant interfaces
- Documentations / training documents
- Interfaces for complaints
- Reporting processes / reporting contents
After the analysis we offer you optimisation potentials to improve your customer service. In addition we help you to look for a service provider – we summarize all of your requirements and execute or support your call for proposals.