Analysis of existing loyalty programmes, including optimization

Do you want to analyse your current loyalty programme in terms of individual components or within the overall context? We offer the following services to help you:

• Analysing existing processes, including deduction of future processes
• Evaluating customer satisfaction, including possible optimization approaches
• Evaluating the quality of service providers (including costs)
• Evaluating direct marketing and other marketing activities

From these, we develop various approaches to help you optimize your programme, both in terms of your costs and in terms of customer and employee satisfaction.